Privacy Policy

This policy covers our website only. It does not replace or modify our HIPAA Notice of Privacy Practices, which governs how we handle your protected health information (PHI) as your dental care provider. A copy of our Notice of Privacy Practices is available at our office upon request.

Queen Anne Smiles ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit qasmiles.com (the "Site") or interact with us online.

1. Information We Collect

We may collect the following types of information when you visit our Site:

Information you provide directly:

Name, email address, phone number, and mailing address submitted through our contact form or appointment request forms
Information you provide when requesting an appointment, using our patient portal, or paying a bill online
Messages, questions, or comments you send us

Information collected automatically:

IP address, browser type, device type, and operating system
Pages visited, time spent on the Site, and referring URLs
Cookies and similar tracking technologies (see Section 4 below)

We do not collect protected health information (PHI) through the Site itself. Sensitive health information is only collected through secure, HIPAA-compliant systems such as our patient portal (Modento) and billing partner (WellFit), which maintain their own privacy and security practices.

2. How We Use Your Information

We use the information we collect to:

Respond to appointment requests, questions, and contact form submissions
Communicate with you about your care, appointments, and account
Improve our Site's content, functionality, and user experience
Analyze Site traffic and usage trends
Comply with legal obligations and protect against fraud or misuse

3. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

Service providers who help us operate the Site and our practice (e.g., appointment scheduling, patient portal, billing, and hosting providers), bound by confidentiality obligations
Legal authorities when required by law, court order, or to protect the rights, safety, or property of our practice or others
Business transfers, in the event of a merger, acquisition, or sale of practice assets

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to remember preferences, understand how visitors use the Site, and improve performance. You can control or disable cookies through your browser settings; disabling cookies may affect some Site features.

5. Third-Party Links and Services

Our Site may link to third-party services, including our patient portal (Modento) and bill payment provider (WellFit). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of external sites.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information collected through the Site. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children through the Site without parental involvement.

8. Your Choices and Rights

You may:

Opt out of promotional emails by following the unsubscribe instructions in any email we send
Request access to, correction of, or deletion of personal information you have submitted through the Site by contacting us at the information below
Depending on your state of residence, you may have additional privacy rights; contact us for more information

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.